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With the development of economy and the improvement of living standards, people have higher and higher requirements for service quality, and customers' satisfaction with business services has gradually become an important basis for consumption. To this end, more and more enterprises will improve the quality of service as an important part of their strategic development, have established a high-level service system, to create quality services for customers.

Enterprises to carry out commodity after-sales service certification is a good way to establish a high level of service system! Certification evaluation is the process of quantification of enterprise after-sales service system, commodity service and customer service by using the "Product after-sales Service Evaluation System" GB/T27922-2011 standard. At the same time, customer perception evaluation is carried out on customers served by enterprises to confirm the level of after-sales service of enterprises, and the highest evaluation level is five stars.